Shipping Information

IS SHIPPING FREE?

Shipping is $5.99 USD flat rate for any customers. You will see shipping rate once you are checked out.

Is it shipped worldwide?

Our delivery services are currently only available to locations within the continental United States(Except for remote areas).

SHIPPING TIME

Shipping time vary due to:

  • The size and weight of the item.
  • Which warehouse the item is being shipped from.
  • Which shipping carrier is used. We always try to use the fastest carrier for each order.

Estimated shipping time to the US: 15 to 30 days

Extraordinary events, such as Covid 19, may extend these shipping times.

WHERE DO YOU SHIP FROM?

We ship in China warehouse. For each order, we always try to ship from the warehouse with the fastest delivery time.

PROCESSING TIME

Since the warehouses, we work with are so large, a processing time of 1 to 3 natural days is needed to prepare your item for shipment.

As a general rule, increase the delivery time to 5 natural days to get the estimated total delivery time for your order(peak season or high order volume).

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different warehouse. We always try to use the warehouse that will get the parts of your order to you in the shortest amount of time.

If an item is popular and on back order, we might ship each of your items at different times, in different packages. This makes sure you get each part of your order in the fastest time possible.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All orders are sent with insured shipping and handling.

Though please bear in mind that once your order leaves our warehouse we are at the mercy of the postal carriers. If your order does get stuck at customs, sent back, or lost in transit, we apologize, but as your order is insured, we will send a replacement to you. If you have not received your order after your estimated shipping time has elapsed, please contact us at support@pawsdogusa.com.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Maybe! The prices displayed on our site are tax-free in USD. This means you may be liable to pay customs duties and taxes if you are ordering from outside the US. This usually only happens if the item you ordered is valued at more than $800 USD, or is a heavier item.

These import taxes, duties and related customs fees may be charged once your order arrives at your door and are determined by your local customs office. Payment of these charges and taxes are your responsibility and cannot not be covered by us. We cannot be held responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

GOT QUESTIONS?

Contact us at support@pawsdogusa.com.